Free shipping on orders over $75 using code FREESHIP
Q: How do I find a specific product?
A: Navigate through the categories listed on the top bar navigation to view broad groups of products, or use the Search Icon on the upper right hand corner to use keywords to search for a specific product to narrow your options.
Q: Where can I find out more information on the products shown on this site?
A: Please contact BAMKO customer service via email [email protected] or your account manager who will be glad to provide all the details necessary or provide any more information regarding this website.
Q: How do I know if my order was placed successfully?
A: You will know that your order has been sent to us when you see the ‘Order Confirmation’ page on your web browser. This screen will issue an Order Number and provide a summary of the order you placed. It is a good idea to print a copy of this screen for your records. You will also receive an order confirmation via email when your order is placed.
Q: How will I know that my order had been shipped?
A: You will receive a shipment confirmation email the same day that we ship your order. In this email, there will be a tracking number link for you to check the status of your order while it is in transit.
Q: How long does it usually take to ship my order?
A: Typical order fulfillment time for online purchases is 1-2 business days after placing the order and receiving payment. A shipping confirmation is emailed to the user once the order has been approved and shipped.
Q: How do I know what my tracking number is?
A: The shipping confirmation email will contain all of the required information to track your shipment. You can also click on “Order History” to view your order history and search within your orders. When clicking on an order, you can view the order details including the status of the order and tracking information.
Q: Who do I contact to return/exchange a product?
A: Use the Contact Us section or email [email protected] and provide the following information: order number, product number, and reason for the return or exchange. For an exchange, please indicate the product you would like to receive in exchange. When the information has been received and approved, our Customer Representative will process the return/exchange. Note: Items where decoration logo or personalization has been selected will not be accepted for return or exchange.
Q: How do I cancel my order?
A: If you need to cancel your order please contact [email protected] and provide the order number you would like to cancel. After your order is cancelled, you will receive an email notification of the cancellation.
Q: What if my shipment has been damaged during shipping?
A: All packages should be inspected at time of delivery. Noting the damages on the delivery receipt or refusing the shipment protects you from carrier negligence. Accepting a damaged package means you accept liability of the condition, so please notify us accordingly.
Q: What if my product is defective?
A: Most manufacturers require that defective items be reported through their Customer Support Services. Please contact [email protected] upon delivery of the defective product to open a claim and the designated coordinator will report it to the manufacturer for resolution.